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Sales conditions for the extravirgin olive oil, olives patè, pesto, pickels and all our italian food products

Sales Conditions




Orders

All orders must be placed on line. Any order can be considered accepted by Oliving the very moment the client receives the acknowledgement of it by email.
When the client receives the acknowledgment that the order has been received, he/she is supposed to fill up the order summary and swiftly communicate any possible mistake or discordance that might have occurred.

Pricing and billing

All prices quoted in the website are in Euros, inclusive of VAT (sale tax) and packing.
Prices of products and special offers may periodically vary. For this reason Oliving has the right to modify the price list without previous notice.
In case the price of a product has been published, by mistake, in an incorrect way, Oliving has the right not to sell that particular product.
Customers in need of a regular official bill, will receive it by email and will find it available in the clients area of the website.

Payments

Products can be paid through one of the following options:
  • Bank transfer sent in advance Data for the transfer will be sent to customers with the email of acknowledgment of received order.
  • Credit Card by making use of the safe online payments of Deutsche Bank
  • Paypal

Shipment

Products are shipped through express shipping companies and Oliving is held responsible for the parcels being delivered in good conditions.
The shipping companies are SDA for Italy and UPS for all other Countries.
The goods are consigned by Oliving to the Shipping Company:
  • Within 24 working hours from the moment the order is being received by Oliving, provided all products are in stock;
  • Within 5 working days from the moment the order is being received by Oliving if one or more products should be out of stock.
When placing the order the system informs the client whether or not all articles are in stock.
Delivery could be made at any address, provided it is clearly stated at the moment of ordering the products.
To facilitate quick delivery we suggest the client to use an address where someone receiving the parcel is permanently present.
In case the parcel, when delivered to the customer, should show signs of mishandling, apparent or evident leaking, the goods should not be accepted and, instead, the word “ Conditionally” should be written on the waybill. It will be Oliving’s responsibility to rescue the parcel and send a new one to the customer.
Oliving will shoulder any expense due to return delivery of any damaged parcel as well as for the new delivery.

Cancellation policy

According to Italian Law “D.Lgs. 06/09/05 N°206”, Oliving’s clients avail themselves of the “satisfied or refunded guarantee”, which gives the right to the customer to send the products back, without any penalty, within 10 working days from the moment the products were received.
Conditions for cancellation policy are:
  • The returned products must be in good conditions;
  • The cancellation policy applies exclusively to individuals, therefore not to companies or to anyone buying products in order to sell them to third parties;
  • Shipping expenses for the return of the products are to be shouldered by the client;
  • Once returned, the products will be examined to evaluate possible damage or mishandling (the return of the products in good conditions is the prerogative which entitles the customer to have the right of recess). We therefore recommend the maximum care in packing the returned products before the delivery, perhaps by utilizing the original packaging material.
For the customer to avail him/herself of the right of cancellation policy, he/she will have to send a letter by Registered Mail to Oliving within 10 days from the moment the goods are being received.
Moreover, the customer must return, at his/her own expense, all products concerned, wholly in good conditions, within 15 days from the day of the communication of the cancellation by Registered Mail.
According to the above mentioned law , once the customer has complied with all the points listed above, he/she will be totally refunded within 30 days from the return of the products recessed.
The Registered Mail as well as the parcel returning the products must be sent to:

OLIVING SAS
Via Ticino, 26
20081 – Abbiategrasso – (MI)
Italy Oliving is in no way responsible for the use being made of its website Oliving.it and its content, including loss of data or lack of profit.
Similarly, Oliving cannot be held responsible for the content of websites linked to Oliving.it.
Oliving apologizes for any mistake in spelling or incorrect translation of its text and declines any responsibility in case of moral or material damages caused by possible mistakes.


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Lemon oil Frantoi Cutrera extravirgin olive oil
Lemon oil Frantoi Cutrera
When two amazing products such as Sicilian lemons and extra virgin olive oil produced by the Cutrera family blend together, the outcome couldn’t be but a delicacy!
Oil infused with lemon which we are proposing is a real treat to the nostrils; its smell contains the best of Sicily, its sun, its superb olive oil and its lemons.
An experience to be tried with eyes closed…!
Lemon oil is mostly used to dress salads, fish, carpaccio salad. We did try it on salmon fish as well, marinated in pink pepper; do not miss it!
Very suitable also in the preparation of cakes.  
€ 8.70 with VAT
Terra dei Grifoni 0,75 LT extravirgin olive oil
Extravirgin olive oil intense fruity
Terra dei Grifoni 0,75 LT
The Roccia’s passion for this activity is the real secret behind such an exceptional quality of extra virgin olive oil, which offers all the best characteristics of the Puglia Region.
 The oil has a yellow color with slight green nuances, to the smell it offers riche scents recalling the “green” of meadows, like newly cut grass in the fields and artichoke.  Added to these, also sweeter scent of  fruits such as apple, banana and almond.
Finally, also the scent of chicory is enjoyed towards the end, pleasantly long lasting and intense.   
€ 15.40 with VAT
Frantoio 0,75LT extravirgin olive oil
Extravirgin olive oil light fruity
Frantoio 0,75LT
Passion and love for their land together with solid technical skills have brought Frantoio Valtenesi to achieve this excellent oil which has the most interesting features of the area of ​​origin, the Garda Lake.
This oil is distinguished by a delicate but rich fruity. To the smell can be perceived herbal and artichoke notes.
When it comes to taste, the smell characteristics are confirmed.
The long lasting taste in the mouth allows to distinguish quite clearly elements of almond, leaving a most pleasant sensation for quite some time.  
€ 12.90 with VAT
Il Pian extravirgin olive oil
Extravirgin olive oil medium fruity
Il Pian
For over a century, Micheloni Family, owns olive groves on the hill tops surrounding the city of Verona. The resulting extra virgin olive oil "Il Pian" is a superb example of northern Italy olive oil production.
Its appearance glitters with a golden yellow color, whereas its smell offers a sensational blend of hints: among the prevailing ones, the smell of green apple and tomatoes outstand, as well as freshly cut grass.
It offers a remarkable taste.  It can be defined a succession of elements, which create a unique dynamic sense of pleasure: the taste of apple is first detected, along with a prevailing touch of sweet. Then the taste of artichoke comes in, along with a sensation of astringency.
Its long lasting taste is most pleasurable and it ends with sensation of sweetness.
€ 14.85 with VAT
Food Fraud
Olive oil fraud
It must be acknowledged that in the last years great progress is being made concerning food fraud. However the problem remains concerning some degree of confusion with regards to the normative and regulations which should exercise control over the olive oil sector.
This unclear situation becomes fertile ground for all those oil producers who lack ethical principles and professional behavior, giving rise to all sorts of food fraud...

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These categories should clearly indentify which type of olive oil one buys and consumes, yet, often, they create mere confusion if not, at times, deceive the consumer to the only advantage of dishonest producers which take advantage of this lack of preciseness and increase their profits through the practice of food fraud!...

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